# Napleton Kia of Carmel - Detailed Adviser Profiles > Organization: Napleton Kia of Carmel > Team Site: https://kiaofcarmel.adviserly.com > Dealership Homepage: https://www.kiaofcarmel.com/ Companion to [llms.txt](https://kiaofcarmel.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### ADAM SELLMER - Profile: [https://kiaofcarmel.adviserly.com/adam-sellmer/reviews](https://kiaofcarmel.adviserly.com/adam-sellmer/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (32 ratings, 24 reviews) - Lifetime vehicles sold: 93 - Recent vehicles sold: 14 - Sales specialties: CARNIVAL, K2422, SORENTO, Sportage Hybrid, TELLURIDE I'm a salesperson with two years of experience Napleton Kia of Carmel. I grew up in Broad Ripple and went to Bishop Chatard. Outside of work, I enjoy cars, skiing, and spending time with friends and family. I'm passionate about providing excellent customer service; putting my clients first and making sure they feel comfortable is my priority. I'm happy to take the time to work through any challenges that arise. I also enjoy discussing movies, cars, and life adventures. Recent reviews: - 2026-03-23 | 5.0/5 | Katlin M. — Adam was absolutely fantastic! My wife Kat and I bought a white 2027 Kia Telluride on Saturday 3/21. Adam did a phenomenal job even after giving him an unrealistic timeline. We had softball and other family things going on that day and I think I spent a total of only 2 hours at the dealership and that included a test drive with Adam. 10/10 experience and when we are ready to upgrade, we will definitely be back. Want to also shoutout Sales manager Mike and Finance Manager DJ - Both were also incredible through the entire process! - 2026-04-28 | 5.0/5 | Steve N. — Excellent - He was very professional, knowledgeable, courteous, and respectful. He listened and answered questions and seemed genuinely interested in what I wanted rather than what he could sell. It was a pleasant and relaxed buying experience that you don't normally find at most car dealerships. - 2026-02-20 | 5.0/5 | David U. — He was dedicated to helping us to get exactly what we wanted from our first interaction. He applied appropriate nudging to help us get the deal done without ever being high pressure or pushy. Adam did a great job. ### ALAN ALVARADO - Profile: [https://kiaofcarmel.adviserly.com/alan -alvarado/reviews](https://kiaofcarmel.adviserly.com/alan -alvarado/reviews) - Department: Sales (Sales) - Title: Sales Consultant Born in Phoenix, Arizona but raised in Indianapolis, I'm a Sales Consultant with four years of experience, currently at Napleton Kia of Carmel. I attended Indiana Math and Science Academy, and Spanish is my first language. My family and Mexican heritage are a huge part of who I am. I'm passionate about helping people, especially within the Hispanic community, find the right vehicle to meet their needs. I'm patient, and I genuinely enjoy making the car-buying process a positive experience for everyone. ### ALEXIS ERVIN - Profile: [https://kiaofcarmel.adviserly.com/alexis-ervin/reviews](https://kiaofcarmel.adviserly.com/alexis-ervin/reviews) - Department: Sales (Sales) - Title: Sales Consultant I'm a Sales Consultant with a solid 12 years under my belt, based right here in Indianapolis. I’m known for being easy to work with and always putting my clients first. Building relationships is key, and I take pride in making sure everyone feels comfortable and informed throughout the process. When I'm not helping people find their next ride, I'm spending time with my son, Nicholas, or checking out a car show. Honesty and follow-through are important to me, and it shows in my work. I have worked at Napleton Kia of Carmel and truly enjoy what I do. ### Andi Gavin - Profile: [https://kiaofcarmel.adviserly.com/andrea-gavin/reviews](https://kiaofcarmel.adviserly.com/andrea-gavin/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (188 ratings, 132 reviews) - Lifetime vehicles sold: 469 - Recent vehicles sold: 20 - Sales specialties: K2422, K5, SORENTO, SPORTAGE, TELLURIDE Recent reviews: - 2026-02-25 | 5.0/5 | Michael C. — A Andi was very helpful with the purchase of our new Kia Sportage hybrid. A week after we purchased a vehicle who made the trip back with the dealership and Andi for the second time on the youth of the different settings and controls. - 2026-03-14 | 5.0/5 | Smita P. — It was great! I personally felt more comfortable working with another woman in buying my dream car. She was nice & honest, & I drove away satisfied & not feeling like I got cheated. Would definitely work with her again! - 2026-03-11 | 5.0/5 | Martha S. — Andi was very personable, professional, and knowledgeable. She was able to find the car we wanted and complete the sale with efficiency. It was a very good experience. ### Anthony Roberts - Profile: [https://kiaofcarmel.adviserly.com/anthony-roberts/reviews](https://kiaofcarmel.adviserly.com/anthony-roberts/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.7 stars (29 ratings, 24 reviews) - Lifetime vehicles sold: 110 - Recent vehicles sold: 14 - Sales specialties: CARNIVAL, K4 LXS, SORENTO, SPORTAGE, TELLURIDE As a highly motivated Sales Consultant at Napleton Kia of Carmel, I am dedicated to providing great customer service and helping our valued guests find their dream vehicles. With a keen understanding of the automotive industry and a warm, approachable demeanor, I strive to create a seamless and enjoyable car-buying experience for everyone I meet. I am committed to building strong relationships with our customers, understanding their individual needs, and offering personalized solutions to meet their unique requirements. Recent reviews: - 2025-12-27 | 5.0/5 | Christopher F. — Anthony was a great guy! Very respectful and a pleasure to work with. Anthony was honestly the main reason I came back and purchased the car. He was an honest and stand up guy from the start and really gave a positive energy which is what I look for in a sales rep! - 2026-04-19 | 5.0/5 | April T. — Anthony was great. He was very responsive to our needs and persistent in his efforts to find the exact car, color, and features my daughter wanted. He consistently checked in with us and made sure we were good. - 2026-02-20 | 5.0/5 | Elizabeth S. — He was attentive, professional, and very easy to work with and talk to. ### Brian M Gonzales - Profile: [https://kiaofcarmel.adviserly.com/brian-m-gonzales/reviews](https://kiaofcarmel.adviserly.com/brian-m-gonzales/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (128 ratings, 95 reviews) - Lifetime vehicles sold: 624 - Recent vehicles sold: 25 - Sales specialties: FORTE, K5, SORENTO, SPORTAGE, TELLURIDE Recent reviews: - 2026-02-14 | 5.0/5 | William I. — We had a great experience with Brian G. He made the buying process really easy. He didn’t hassle us into buying but was very responsive on our inquiry process. In the end it was the 2025 Telluride design and Brian G’s hard work that led us to buying a new car. The deal Kia put on for the 2025 telluride didn’t hurt but it was Brian G that caused us to buy from Napleton Kia of Carmel instead of somewhere else. Also want to give credit to Derek Johnson. He made the financing process easy and fun. You normally can’t say that. Also the service team at Napleton Kia of Carmel is the best led by Matt Rauff. I would recommend anyone to buy a vehicle and have it serviced by the Napleton Kia of Carmel team. - 2026-02-24 | 5.0/5 | Cozette N. — It was great. The GM Mike was great and Brian made sure I stayed with in my budget, very knowledgeable. I was shocked when I was approved for a 2026 vehicle. Very much a blessing and I love everything about it. I will be recommending my friends and family. - 2026-03-10 | 5.0/5 | Robert N. — Excellent experience with Brian. He was very knowledgeable and helpful. Quit the ### Dashaun "DT" Taylor - Profile: [https://kiaofcarmel.adviserly.com/dashaun "dt"-taylor/reviews](https://kiaofcarmel.adviserly.com/dashaun "dt"-taylor/reviews) - Department: Sales (Sales) - Title: Sales Consultant Hey everyone, I'm a Sales Consultant, and I'm originally from Indiana. I've been with my partner since high school, and we've built a life together over the last ten years. We have two little ones, a two and a three-year-old, keeping things lively! I'm a proud Warren Central alum. When I'm not spending time with family, I enjoy watching basketball, and getting caught up in a good TV series. Travel is a passion, and I've been fortunate enough to visit some cool places, like Nevada, Alaska, Florida, and South Carolina. In my work, I'm all about helping people out. I enjoy meeting new people and building relationships. I try to bring a positive attitude to every situation, and I'm always up for a good conversation. I'm a pretty straightforward guy. I try to be myself and not just fit the typical salesperson mold. I've been fortunate to work at Napleton Kia of Carmel. I'm lucky to work with a great team and to have the chance to help customers find what they need. I'm a big teddy bear at heart – I like spreading positivity and good vibes. ### Ethan Frederick - Profile: [https://kiaofcarmel.adviserly.com/ethan -frederick/reviews](https://kiaofcarmel.adviserly.com/ethan -frederick/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (80 ratings, 61 reviews) - Lifetime vehicles sold: 234 - Recent vehicles sold: 20 - Sales specialties: CARNIVAL, K5, SORENTO, SPORTAGE, TELLURIDE Hi, I'm Ethan Frederick, and I'm a proud Kia car salesman for a short time now. I’m passionate about helping people find the perfect car that fits their needs, lifestyle, and budget. Whether you're looking for a sleek sedan, a family-friendly SUV, or something that’s both eco-friendly and tech-savvy, I'm here to guide you through every step of the process. I believe in providing a transparent, no-pressure experience. My goal is to make sure you’re confident and excited about your decision, and I’m here to answer any questions you might have along the way. From financing options to understanding the latest features in Kia’s lineup, I’m committed to helping you make an informed choice that works best for you. When I’m not helping customers drive off in their new Kia, I enjoy staying up-to-date on the latest automotive trends and spending time with my family. If you’re looking for a hassle-free, personalized car-buying experience, I’d love to help you find your next Kia! I'm Known for my friendly approach, transparency, and deep understanding of Kia’s wide range of vehicles, I ensure every client walks away feeling confident in their choice. I prided myself on fostering long-term relationships with my clients, offering ongoing support and assistance long after the sale. I am also fluent in financing options, providing clear and concise guidance to help customers secure the best deals available. Outside of work, he enjoys exploring new car innovations and spending time with his family. For an honest, reliable, and personalized car-buying experience, you can trust me to make your next Kia purchase a seamless and enjoyable journey. Recent reviews: - 2026-04-23 | 5.0/5 | Bobby C. — We handled everything pretty fast Got to the numbers and where I would like to be. Everybody seemed happy and it was pretty much a seamless experience. He handled everything that I needed as fast as he could. And he definitely tried to help out. He did very well and I do appreciate his help. - 2026-04-18 | 5.0/5 | William S. — My experience was great. Ethan was really awesome and made the process so easy and quick and even put up with me test driving 4 different vehicles until I finally found what I wanted. Everyone was great. Even DJ in financing made it quick and I really appreciate everyone's patience with me. - 2026-03-21 | 5.0/5 | Lana O. — Ethan was very knowledgeable and honest. He asked the right questions to get me into the right vehicle for my budget. He knew my K4 top to bottom and helped me set up my features and app. I have a car guy for life! ### GARY MURPHY - Profile: [https://kiaofcarmel.adviserly.com/gary-murphy/reviews](https://kiaofcarmel.adviserly.com/gary-murphy/reviews) - Department: Sales (Sales) - Title: Sales Consultant ### HESHAM EL DEFRAWY - Profile: [https://kiaofcarmel.adviserly.com/hesham-el-defrawy/reviews](https://kiaofcarmel.adviserly.com/hesham-el-defrawy/reviews) - Department: Sales (Sales) - Title: Sales Consultant Born and raised in Egypt, I bring a unique perspective to my role as a Sales Consultant. I'm a graduate of Mercer University. I speak Arabic, English, and some French. I believe in being straightforward and honest, which is how I approach my work at Napleton Kia of Carmel. I always put my customers first. I enjoy connecting with people and getting the job done. I find it easy to build rapport with people. I'm a big believer in fostering positive relationships with everyone I work with. I love talking about sports, especially football, and am always up for chatting about our families and creating lasting bonds. ### Karla Ledezma - Profile: [https://kiaofcarmel.adviserly.com/karla-ledezma/reviews](https://kiaofcarmel.adviserly.com/karla-ledezma/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (36 ratings, 27 reviews) - Lifetime vehicles sold: 108 - Recent vehicles sold: 15 - Sales specialties: CARNIVAL, K4 LXS, SORENTO, Sportage Hybrid, TELLURIDE My name is Karla Ledezma, and I am deeply passionate about the world of car sales. One of my greatest goals is to help my clients find the vehicle that best fits both their needs and desires. It brings me genuine happiness to see my clients satisfied and excited about what they're driving. For me, it is a true honor to be part of such an important decision in their lives — choosing a vehicle. I am proud to represent Kia, a brand I believe in and am honored to be a part of. Every day, I strive to provide a personalized and trustworthy experience, ensuring that each client drives away with confidence and joy. Recent reviews: - 2026-03-19 | 5.0/5 | Aden F. — I had an excellent experience working with Karla Ledezma at Napleton Kia of Carmel. She was professional, knowledgeable, and genuinely cared about making sure I had a great experience from start to finish. Karla was patient with all my questions and made the entire process smooth and stress-free. I truly appreciated her honesty and attention to detail—she went above and beyond to help me find exactly what I needed. I would highly recommend asking for Karla if you’re looking for top-notch service. Definitely a 10/10 experience! - 2026-04-19 | 5.0/5 | Sandra O. — Karla was amazing! Very friendly and personable with a perfect sense of humor. She was able to answer all of our questions about our new car and went above and beyond to make sure we had everything we needed to enjoy our new purchase. She went above and beyond to make sure we were all set up with our KIA app so we could be sure to access all it had to offer! Highly recommend Karla! - 2026-02-27 | 5.0/5 | Mary G. — Karla was very kind and helpful. Told her I wanted a Kia 5 EX, however the dealership did not have one on the lot but she said they would locate one for me which they did. She let me test drive a Kia GT. Explained all the features very clearly. ### MICHAEL SIMPSON - Profile: [https://kiaofcarmel.adviserly.com/michael -simpson/reviews](https://kiaofcarmel.adviserly.com/michael -simpson/reviews) - Department: Sales (Management) - Title: Sales Manager ### Nick Pitocco - Profile: [https://kiaofcarmel.adviserly.com/nick-pitocco/reviews](https://kiaofcarmel.adviserly.com/nick-pitocco/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (77 ratings, 49 reviews) - Lifetime vehicles sold: 172 - Recent vehicles sold: 11 - Sales specialties: K5, SORENTO, SPORTAGE, Sportage Hybrid, TELLURIDE As a Sales Consultant at Napleton Kia of Carmel, I am dedicated to making your car-buying journey as stress-free and enjoyable as possible. With my approachable demeanor and commitment to building meaningful relationships, I am eager to guide you through every step of the process. Throughout my time in the service department and sales, I have refined my communication, listening, and interpersonal skills. My positive attitude and readiness to listen actively ensure that I understand and fulfill your specific needs. I believe in being straightforward and transparent, fostering trust and open dialogue. I am very passionate about cars, having grown up surrounded by mechanics, who taught me alot about vehicles in general. My passion extends to ensuring that you find the perfect vehicle for your lifestyle and budget. Beyond my professional pursuits, I enjoy spending quality time with my girlfriend and my dog. I am confident that my commitment to customer satisfaction, integrity, and unwavering determination will make your car-buying experience exceptional. I eagerly anticipate the opportunity to connect with you and help you find the car of your dreams. Recent reviews: - 2026-04-03 | 5.0/5 | Roberta F. — Nick is the reason we returned to Napleton of Carmel to purchase our new 2027 Telluride. Nick was very knowledgeable about the vehicle, explaining all the new features, specifications and details. Very friendly, courteous and customer focused. If you are shopping for KIA, head to Napleton of Carmel and ask for Nick Pitocco! Highly Recommend Nick. - 2025-12-23 | 5.0/5 | Ivan W. — I just wanna say Nick was extremely helpful and efficient! Nick made my time purchasing a car very fast and easy and he was very politely and making sure I was tooken care of. I would recommend Nick everytime he has a bright future ahead of him! Thanks Nick - 2026-04-09 | 5.0/5 | Vanessa S. — Very good. Not obnoxious or pushy. He was helpful and nice to conversate with. He put up with our weirdness which was a plus! He made sure things were good with the car and made things right for us. ### Paolo Mendez - Profile: [https://kiaofcarmel.adviserly.com/paolo-mendez/reviews](https://kiaofcarmel.adviserly.com/paolo-mendez/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.8 stars (69 ratings, 51 reviews) - Lifetime vehicles sold: 290 - Recent vehicles sold: 22 - Sales specialties: CARNIVAL, K2422, SORENTO, SPORTAGE, TELLURIDE Paolo Mendez here, ready to help you find the best vehicle via an upbeat and easygoing buying process. I am from the Philippines, where my two adult children are living, continuing to be the best they can be, and I couldn’t be more proud. When I have time, I love to take up golf and different cultural experiences, having traveled to Southeast Asia and enjoyed every moment. Economics always makes my topic list, in addition to music and cars. I have a true passion for vehicles and love being in the automotive industry. Customers know I’m very approachable and easy to communicate with. My top priority is to help them find the vehicles they want and need with the transparency and assistance they deserve! Recent reviews: - 2026-02-05 | 5.0/5 | Randy A. — Excellent experience! Paolo did a fabulous job explaining the vehicle, discussing options for purchase and handling all the details the next day. He listened to our needs and shared insight into how we could arrange the vehicle my husband really wanted. Negotiated a fair trade in on our existing car. Excited to pickup our new vehicle today. Great guy - helpful and informative - my husband and I HIGHLY RECOMMEND! 😃 - 2026-02-26 | 5.0/5 | Hope M. — Paolo was amazing! My last sales experience at a different Kia store was terrible so I came in on edge. Paolo was amazing and eased my mind quickly. He was easy to talk to and explained everything! - 2026-03-28 | 5.0/5 | Alexandra D. — Paolo was awesome to work with! Really listened to what I wanted, didn’t pressure me, and made everything easy from start to finish. Definitely one of the best car-buying experiences I’ve had.” ### SHAWN OWENS - Profile: [https://kiaofcarmel.adviserly.com/shawn-owens/reviews](https://kiaofcarmel.adviserly.com/shawn-owens/reviews) - Department: Sales (Sales) - Title: Sales Consultant New to the automotive industry with a mere two years of experience. Prior, an Internet Technology career of 25+ years led me all over the world, which helped form a global mindset. I've lived in some interesting places such as Japan (1.5 yrs), Amsterdam (9.5 yrs), and Puerto Rico (3 yrs) - I still maintain a home in Rio Grande, PR. At age 17, I got my start in the USMC from 1985-1991 as F/A-18 Avionics Tech, campaign veteran, honorable discharge. After I went back to school and earned a degree in Computer Science. One of the highlights of my life was being accepted into the University of California, Berkeley, Computer Science, Bachelor Program leveraging my GI Bill. I have a daughter, who's a junior at the University of Washington. We share a good moral compass and an amazing relationship. Like myself she's a lifelong learner with an insatiable curiosity. Even as a Junior in College, she tells me she loves me 3000, so I must be doing something right. Outside of work, have many interests and hobbies: history, science, technology, cinema, cuisine & libations and music, my first love. I thrive on good conversation. I'm a jack of all trades, a renaissance man with a lower case "r'. To some I'm regarded as the Baby Whisperer...an innate God-given ability. ### Andrew Hale - Profile: [https://kiaofcarmel.adviserly.com/andrew-hale/reviews](https://kiaofcarmel.adviserly.com/andrew-hale/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (854 ratings, 488 reviews) - Lifetime vehicles serviced: 6817 - Recent vehicles serviced: 163 Recent reviews: - 2026-04-14 | 5.0/5 | Jennifer K. — We had a big repair that was a bit complicated and required some back and forth with Kia corporate. We knew going in that it was going to take some time and we would need to be patient. Andrew worked hard to make sure that we stayed informed throughout the process and once everything was approved, they had my son’s car up and running smoothly again within two days. We were highly impressed with the quality of work and the entire process. We will definitely be Kia customers for life solely because of this process. - 2026-03-28 | 5.0/5 | Lisa G. — Andrew is always so friendly and professional. From the moment I arrived, he is professional, attentive, and genuinely focused on making sure everything was handled smoothly. I like the new texting and video option explaining what the service department performed on my vehicle. Thanks Andrew! - 2026-04-18 | 5.0/5 | Christa S. — Once we were on the same page of what was going on with the vehicle, we were kept advised on the steps that were being taken and updates from the manufacturer's warranty on what was covered and what actually would need to be replaced. ### BETH SHEPHERD - Profile: [https://kiaofcarmel.adviserly.com/beth-shepherd/reviews](https://kiaofcarmel.adviserly.com/beth-shepherd/reviews) - Department: Service (Service) - Title: Service Advisor ### DANE WHELAN - Profile: [https://kiaofcarmel.adviserly.com/dane-whelan/reviews](https://kiaofcarmel.adviserly.com/dane-whelan/reviews) - Department: Service (Service) - Title: Service Advisor ### DEAN BUNTING - Profile: [https://kiaofcarmel.adviserly.com/dean-bunting/reviews](https://kiaofcarmel.adviserly.com/dean-bunting/reviews) - Department: Service (Service) - Title: Service Advisor I'm a Service Advisor with eight years of experience, currently working at Napleton Kia of Carmel. I'm based in Westfield and am known for being a reliable and helpful person. I'm engaged to be married, with a wedding planned for 2028. I graduated from Westfield High School. My goal is to make people's lives easier and provide top-notch customer service. I'm caring, honest, and truly want what's best for my customers. I see my role as more than just a job; I want to be the person at the dealership who genuinely cares. I understand that maintaining a vehicle can be expensive, and I strive to offer the best options to get them back on the road. I'm passionate about helping people, and I enjoy being a hardworking and inspirational coworker. In my free time, I enjoy hiking, snowboarding, skateboarding, disc golf, and playing video games. I'm learning Japanese and always welcome a conversation about anime, snowboarding, or anything that gets you excited. I love hearing people's stories. ### Herschel Thompson-Glenn - Profile: [https://kiaofcarmel.adviserly.com/herschel-thompson-glenn/reviews](https://kiaofcarmel.adviserly.com/herschel-thompson-glenn/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (992 ratings, 608 reviews) - Lifetime vehicles serviced: 6197 - Recent vehicles serviced: 247 Hi, my name is Herschel Thompson-Glenn, and I am an automotive enthusiast eager to serve my customers in the best way possible! As a native of Gary, Indiana, and an Indiana Army National Guard member, I also studied at Wirt-Emerson Visual and Performing Arts Academy and Indiana University-Purdue University in Fort Wayne. I joined the auto industry in 2016 and have continued to learn as much as possible to keep my customers well-informed while providing the best service experience! Giving compassion and forwardness is the motto I live by! Recent reviews: - 2025-11-25 | 5.0/5 | John B. — Again, Herschel took care of my needs from the time. I pulled up to the service garage door to the time I paid for my service. Polite, calm, engaging, informing, caring, and talented, he is a great asset to the team at Napleton Kia in Caramel, Indiana, thank you, Herschel. John Blazic - 2025-11-22 | 5.0/5 | Angelo C. — I appreciate Herschel‘s work ethic. He takes his job seriously because he listens to his customers and he follows through with the updates needed about the vehicle. I would recommend other customers to see Herschel whenever they have a car issue. Thank you very much. - 2025-11-25 | 5.0/5 | Douglas M. — Great, had a slow leak in RF tire also needed follow up check on previous service. Had me in and out in 1.5 hours without an appointment though they were busy. Repaired tire and verified previous service worked as predicted. Great all around. DHM ### Richard Corey Copenhaver - Profile: [https://kiaofcarmel.adviserly.com/richard-corey-copenhaver/reviews](https://kiaofcarmel.adviserly.com/richard-corey-copenhaver/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.7 stars (950 ratings, 567 reviews) - Lifetime vehicles serviced: 8225 - Recent vehicles serviced: 264 Hi! Richard Copenhaver is the name, and I have been with the auto world for 27 years. Every day, I bring charm, confidence, transparency, and a touch of sarcasm to the dealership. Everyone also knows me for my “Johnny Bravo” haircut. If football is the topic of discussion or on-screen, I am rooting for the Indianapolis Colts! As a proud father of twin boys, I work hard to be the person they can depend on and look up to. Golf is one of my top hobbies, and I’ve had the pleasure of traveling to numerous places, including Europe, Mexico, Jamaica, the Bahamas, Hawaii, and the Dominican Republic. Music is another one of my passions. My goal is to provide exceptional service while ensuring our guests find affordable prices to get their vehicles back on the road. Instead of treating customers as guests, I treat them like family, and that will never change! Recent reviews: - 2026-04-28 | 5.0/5 | Daniel S. — They were very busy when I checked in for my 10am appt on Monday morning but I was quickly greeted and got going as scheduled. The regular maintenance of oil change and tire rotation plus a Kia service computer update took a couple of hours while I waited. I declined for this visit several filter and service recommendations and I appreciated no pressure about that. - 2026-04-29 | 5.0/5 | Janet P. — Corey always has a great job helping me when I come in. I have noticed that basic appointments are taking a very long time though. I was there for an hour and a half for an oil change yesterday. Always great service though so I keep coming back. And the prices are very fair. - 2026-04-28 | 5.0/5 | Emily S. — Thanks, Corey! Reached out after taking my Kia to a local shop, was referred to divert to a dealership for potential repairs. Corey was great to chat with, quickly got me in and communicated throughout the process. Great service is always nice to find, I’ll be back! ### Austin Williams - Profile: [https://kiaofcarmel.adviserly.com/austin-williams](https://kiaofcarmel.adviserly.com/austin-williams) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 10 - Recent vehicles sold: 1 - Sales specialties: EV9GT, MALIBU, SORENTO, TUNDRA, X7 XDRIVE 40I Motivating, managing, and providing an exceptional sales experience is what I’m known to do! I joined this dealership in December 2019, but my automotive career began in 2012. I truly enjoy working in the sales industry, surrounded by the best colleagues and clients, doing all I can to stay updated on the latest automotive trends and creations. Sharing that information with my team and customers comes naturally to me. Outside of work, reading, and golfing are hobbies I enjoy. I’m also a big sports fan and love watching all types of games and matches, from football to basketball, baseball, and tennis. If I can help someone achieve their goals, I’m here to do just that. So don’t hesitate to stop by and see me or my incredible sales team. We are here to get you into the perfect vehicle! ### Belal Mohamed - Profile: [https://kiaofcarmel.adviserly.com/b-mohamed](https://kiaofcarmel.adviserly.com/b-mohamed) - Department: Plus (Finance) - Title: Finance Director ### Chris Wilhelm - Profile: [https://kiaofcarmel.adviserly.com/chris-wilhelm](https://kiaofcarmel.adviserly.com/chris-wilhelm) - Department: Plus (Parts) - Title: Parts Manager Welcome! I bring more than 14 years of automotive experience to my role as Parts Manager. No matter your situation, we provide the reliable service you need to keep your car running well today and into the future. Originally from Indianapolis, IN, I’m a graduate of Franklin Central High School. In my free time, I like playing guitar, taking photos, and going to the gym. ### Christopher Young ` - Profile: [https://kiaofcarmel.adviserly.com/christopher-young-](https://kiaofcarmel.adviserly.com/christopher-young-) - Department: Plus (Finance) - Title: Finance Manager ### Derrick Johnson - Profile: [https://kiaofcarmel.adviserly.com/derrick johnson](https://kiaofcarmel.adviserly.com/derrick johnson) - Department: Plus (Finance) - Title: Finance Manager - Lifetime vehicles sold: 230 - Recent vehicles sold: 1 - Sales specialties: FORTE, K5, SORENTO, SPORTAGE, TELLURIDE I'm a Finance Manager with five years of experience, most recently at Napleton Kia of Carmel. I hold a long background in sales, but finance is a field I'm truly passionate about. I previously studied at Indiana State University. Outside of work, I enjoy hitting the golf course with buddies and throwing strikes at the bowling ally. ### Jeremy Ball - Profile: [https://kiaofcarmel.adviserly.com/jeremy-ball](https://kiaofcarmel.adviserly.com/jeremy-ball) - Department: Plus (Service) - Title: Service Manager - Lifetime vehicles serviced: 893 - Recent vehicles serviced: 32 Hi! Jeremy Ball is the name, and receiving the best service from me is what you can count on! Since joining the auto world 19 years ago, I have remained passionate about solving customers’ problems as transparently and straightforwardly as possible. Everyone who works with me knows I do what I say I will, with no exceptions. Failure is not an option my way. Traveling is one of my top interests. I’ve traveled to many exciting places, including Paris, the Bahamas, Mexico, Honduras, Belize, Jamaica, and the Cayman Islands. I’m also constantly learning more about cars because I’m a true car guy. If the topic’s automotive-related, I’m a fan! ### Ladarius Luster - Profile: [https://kiaofcarmel.adviserly.com/ladarius-luster](https://kiaofcarmel.adviserly.com/ladarius-luster) - Department: Plus (Parts) - Title: Parts Advisor Hi, I'm a Parts Advisor at Napleton Kia of Carmel with 3 years of experience in the field. I'm known for my reliability, trustworthiness, dependability, and positive energy. I have a knack for getting people back on the road quickly and efficiently, and I'm always eager to learn new things about vehicles. I'm a team player with a contagious energy that motivates everyone to perform at their best. Outside of work, I enjoy football, wrestling, making music, video games, hiking, and traveling. I'm passionate about solving problems and helping our team provide quality parts and service to get people back on the road. I love discussing sports, social media, music, history, and pretty much anything else that comes up. I'm always up for a good conversation! ### Michael Craft - Profile: [https://kiaofcarmel.adviserly.com/michael-craft](https://kiaofcarmel.adviserly.com/michael-craft) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 13 - Recent vehicles sold: 1 - Sales specialties: A4 2.0T QUATTRO, IMPREZA, JOURNEY, K5, TELLURIDE As a Sales Manager with Napleton Kia of Carmel, I bring a results-oriented approach to automotive sales in the greater Indianapolis area. With roots in Indianapolis, I possess a deep understanding of the local market and its clientele. Through my years of experience, I have developed a proven track record in driving revenue, exceeding sales targets, and building strong customer relationships. My focus on providing exceptional customer service and finding the right vehicle for each individual has earned me the respect of both customers and colleagues. Outside of work, I am an avid hometown sports enthusiast and enjoy spending time with my family. I am committed to ethical business practices and believe that integrity and transparency are paramount to success. ### Michael Terzo - Profile: [https://kiaofcarmel.adviserly.com/michael-terzo](https://kiaofcarmel.adviserly.com/michael-terzo) - Department: Plus (Management) - Title: General Manager - Lifetime vehicles sold: 10 - Recent vehicles sold: 1 - Sales specialties: CARNIVAL, CR-V, EV9GT, SPORTAGE, TELLURIDE Hello! Michael Terzo here, the General Manager of Napleton KIA Carmel. I specialize in excellent communication, great customer service, and teamwork! It feels incredible to watch our dealership succeed because to do that, our customers must be satisfied with their products and services; our team members should be happy and continuously working to grow in the auto industry, and we need to make a fantastic impression within the community. Those are three things I’m all about: training, assisting, and building community! I grew up in Chicago and graduated from Harlem Ave University. Powerlifting and trying new restaurant foods always make my to-do list. Traveling is another interest, with some places I’ve visited being Rome, Florence, Budapest, Munich, Taormina, and Cologne. I’ve enjoyed giving back to others through organizations like Meals on Wheels, Feed My Starving Children, MS Walk, and more. I believe that leadership begins and ends with being a true team player, and I’m just that! ### Ronald M Sedam - Profile: [https://kiaofcarmel.adviserly.com/ronald-m-sedam](https://kiaofcarmel.adviserly.com/ronald-m-sedam) - Department: Plus (Management) - Title: Customer Relations Manager - Lifetime vehicles serviced: 27 - Recent vehicles serviced: 1 Thanks for stopping by the Napleton KIA of Carmel website; we look forward to solving your automotive needs soon! I’m Ronald Sedam, a Customer Relations Manager who joined the auto business 33 years ago. During that time, I spent seven years as a sales associate, 21 years as a sales manager, and five years as a customer service manager in both sales and service. Regardless of the position or title, honesty, genuineness, and an easygoing attitude is what I bring to every situation. Outside of work, I love being around family and friends. I am a proud husband; my wife, Paula, is an HR Manager for an engineering firm. My two adult children continue to amaze me each day. My son is currently working his way through training to become a union technician. If there’s a football game on, you can find me watching. I am a long-time Colts season ticket holder. Traveling to interesting places and learning about different cultures is something I enjoy. While in the Marine Corps, I traveled to Okinawa and Northern Europe. For eight and a half years, I drove a truck through most states in the US. At the dealership, I’m all about teamwork and going the extra mile to do my part. My goal is excellent customer service across the board! Being in the Top 4 of the District for customer relations feels terrific. If you know me, you know I have an upbeat and engaging demeanor and remain committed to making the purchasing process all about our guests! ### Shawn Kelly - Profile: [https://kiaofcarmel.adviserly.com/shawn-kelly](https://kiaofcarmel.adviserly.com/shawn-kelly) - Department: Plus (Parts) - Title: Parts Advisor Hi! Shawn Kelly here, a Parts Advisor ready to solve your automotive needs while making the process one you'll enjoy! I don't play sports, but I watch them. Super fan of the Pacers this way – BOOOOOOOOM, Baby!! I'm also known for being an avid video gamer. Since joining the auto world, which I've been a part of for nine years, my passion for helping others has remained the same. One of my different skills is being program-certified by Kia University. If I can be of assistance and make your part process less challenging, I'll do just that. I'm also a true team player and incredibly passionate about my day-to-day work in this field. It takes an extraordinary resolve to pursue a career within the automotive industry, which I bring with me!